1. Overview
This Privacy Policy explains how SummitLine Exteriors collects, uses, discloses, and protects information when you visit our website, request an estimate, schedule a consultation, communicate with us, or use our exterior improvement, roofing, siding, gutter, window, repair, inspection, and related home services. This Policy is effective as of 2026-05-22.
For purposes of this Policy, personal information means information that identifies, relates to, describes, can reasonably be associated with, or could reasonably be linked with a particular individual or household. This may include information you provide directly, information collected automatically when you use our website, and information we receive from service providers or business partners.
By using our website or providing information to us, you acknowledge that you have read this Policy. If you do not want us to collect or use information as described here, please do not provide it and do not use our website. This Policy does not create a contract for services, and any service engagement may be governed by separate estimates, invoices, proposals, warranty documents, or terms.
2. Information We Collect
We collect information in several ways, including when you submit an estimate request, call or email us, complete a form, send photographs of a property, request customer support, interact with advertising, or browse our website.
- Contact information: name, email address, phone number, mailing address, property address, and preferred contact method.
- Project information: details about your exterior project, roof, siding, gutters, windows, doors, leaks, damage, insurance-related concerns, preferred timing, budget range, photographs, measurements, notes, and communications about your property.
- Commercial information: requested services, estimates, invoices, payments, appointment history, warranty inquiries, and customer service records.
- Communications: messages you send to us, call notes, voicemail details, email content, form submissions, and feedback or reviews you choose to provide.
- Device and internet activity information: IP address, browser type, device identifiers, operating system, pages viewed, referring pages, time spent on pages, approximate location derived from IP address, and interactions with our website or ads.
- Payment-related information: transaction status, billing details, and limited payment information. We generally rely on payment processors to handle full payment card details and do not intentionally store complete card numbers.
- Professional or employment-related information: if you apply for work, subcontracting, or partnership opportunities, we may collect resume details, work history, certifications, licensing information, insurance information, and references.
We ask that you not provide sensitive information unless specifically requested and necessary for the service. For example, please avoid sending Social Security numbers, financial account credentials, medical information, or other highly sensitive data through general website forms or email.
3. Sources of Information
We collect personal information directly from you when you request an estimate, schedule a service, communicate with us, or provide project details. We may also collect information automatically through cookies, pixels, analytics tools, server logs, and similar technologies when you use our website.
We may receive information from third parties, such as advertising platforms, lead generation partners, appointment scheduling providers, payment processors, customer relationship management tools, insurance or financing partners where you authorize such interactions, subcontractors, suppliers, and publicly available sources. For example, if you submit an inquiry through a third-party platform, that platform may provide us with your contact and project information so we can respond.
If you provide us information about another person, such as a co-owner, tenant, landlord, property manager, or emergency contact, you represent that you have authority to provide that information and that you have informed the person that we may process it as described in this Policy.
4. How We Use Information
We use personal information for legitimate business and operational purposes, including to provide and improve our services, communicate with you, and manage our business. These uses include:
- Responding to inquiries, estimate requests, appointments, inspection requests, and customer support needs.
- Evaluating project requirements, preparing proposals, scheduling site visits, performing services, ordering materials, and coordinating crews or subcontractors.
- Processing payments, deposits, refunds, invoices, warranties, and service records.
- Sending transactional messages, appointment reminders, service updates, warranty information, and administrative notices.
- Personalizing website content, measuring advertising performance, understanding customer interests, and improving our website and services.
- Marketing our services, including by email, text message, phone, mail, or online advertising, where permitted by law and subject to your choices.
- Detecting, investigating, and preventing fraud, security incidents, unauthorized access, misuse, and other harmful activity.
- Complying with legal obligations, resolving disputes, enforcing agreements, maintaining business records, and protecting the rights, safety, and property of our customers, workers, and business.
We may aggregate or de-identify information so that it cannot reasonably be used to identify you. We may use aggregated or de-identified information for analytics, service improvement, reporting, and other lawful purposes.
5. Cookies, Analytics, and Advertising Technologies
Our website may use cookies, pixels, tags, local storage, analytics tools, and similar technologies. These technologies help us operate the website, remember preferences, understand how visitors use pages, measure marketing campaigns, and show relevant advertising.
Cookies may include essential cookies needed for core website functions, analytics cookies that help us understand traffic and performance, preference cookies that remember choices, and advertising cookies or pixels that help measure or deliver marketing. Some of these technologies may be set by third-party providers that process information according to their own policies.
You can often control cookies through your browser settings, including by blocking or deleting cookies. If you block certain cookies, some website features may not work properly. Your browser or device may also offer privacy controls, such as limiting ad tracking or sending preference signals. We will treat legally required opt-out preference signals in accordance with applicable law to the extent they apply to our website and data practices.
6. How We Disclose Information
We may disclose personal information to service providers, contractors, business partners, and other parties when necessary for the purposes described in this Policy. We do not disclose information for purposes unrelated to our business without an appropriate legal basis or your direction.
- Service providers and contractors: website hosting companies, email and messaging tools, customer relationship management providers, scheduling platforms, payment processors, analytics providers, marketing vendors, IT support, call tracking providers, document storage services, and professional advisers.
- Project-related parties: subcontractors, installers, suppliers, inspectors, engineers, financing partners, warranty administrators, insurance-related contacts, or permitting authorities when needed for a project or requested by you.
- Advertising and analytics partners: partners that help us measure campaigns, understand website use, and deliver or evaluate advertising, subject to applicable law and your choices.
- Legal and safety disclosures: courts, regulators, law enforcement, government agencies, or other parties when we believe disclosure is required or appropriate to comply with law, protect rights, enforce agreements, prevent fraud, or address security or safety issues.
- Business transfers: parties involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar transaction involving all or part of our business.
We may disclose aggregated or de-identified information without restriction where it cannot reasonably identify you.
7. U.S. State Privacy Rights and CCPA Notice
Depending on where you live, including if you are a California resident, you may have rights under state privacy laws such as the California Consumer Privacy Act, as amended by the California Privacy Rights Act, often referred to as the CCPA. Other states may provide similar rights. These laws may allow eligible residents to request access to personal information, request correction, request deletion, obtain a portable copy, opt out of certain disclosures for targeted advertising or sale, limit certain uses of sensitive personal information, and not be discriminated against for exercising privacy rights.
In the preceding twelve months, we may have collected the categories of personal information listed in this Policy, including identifiers, commercial information, internet or other electronic network activity information, approximate geolocation derived from IP address, professional information for applicants or contractors, and inferences related to service interests. We collect these categories from you, your devices, service providers, advertising partners, lead partners, project-related parties, and public sources. We use and disclose these categories for the business and commercial purposes described above.
We do not knowingly sell personal information in the traditional sense of exchanging it for money. However, some state privacy laws define sale or sharing broadly to include certain advertising, analytics, or cross-context behavioral advertising activities. If our use of advertising cookies or similar technologies is considered a sale, sharing, or targeted advertising under applicable law, eligible residents may opt out by contacting us or by using browser-based controls where legally recognized and technically feasible.
We do not knowingly sell or share personal information of individuals under 16 years of age. We use sensitive personal information only for purposes permitted by applicable law, such as providing requested services, security, compliance, or other purposes that do not require a limitation right unless required by law.
8. How to Exercise Your Privacy Choices
You may contact us at estimates@summitlineexteriors.com to request access, correction, deletion, portability, or to submit an applicable opt-out request. Please include enough information for us to verify your identity and locate relevant records, such as your name, contact information, property address associated with the request, and the nature of your request.
We may need to verify your identity before fulfilling a request. Verification may require confirming information we already maintain or asking for additional information. If you use an authorized agent, we may request proof of authorization and may also require you to verify your identity directly with us, as permitted by law.
Some requests may be limited by legal exceptions. For example, we may retain information needed to complete a transaction, provide requested services, maintain warranty or accounting records, detect security incidents, comply with law, resolve disputes, or exercise legal rights. If we deny a request in whole or in part, we will provide an explanation when required by applicable law.
You may opt out of marketing emails by following the unsubscribe instructions in the email or by contacting us. You may opt out of marketing text messages by replying with the applicable stop instruction, if available. Even if you opt out of marketing, we may still send transactional or service-related messages, such as appointment confirmations, estimates, invoices, or warranty communications.
9. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law. Retention periods depend on the type of information, the nature of our relationship with you, legal requirements, operational needs, warranty obligations, accounting rules, dispute risks, and the need to maintain accurate business records.
For example, estimate and project records may be retained for the life of the customer relationship and for a reasonable period afterward to support warranties, maintenance history, insurance-related questions, compliance, tax records, and dispute resolution. Website analytics information may be retained for a shorter period unless aggregated or de-identified. Job applicant and contractor information may be retained according to hiring, compliance, and business needs.
When information is no longer needed, we will delete it, de-identify it, or securely store it until deletion is feasible, subject to legal and technical limitations.
10. Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. These safeguards may include access controls, secure service providers, internal policies, authentication measures, encryption where appropriate, and staff training.
No website, email system, network, or storage method is completely secure. We cannot guarantee absolute security. You should take care when sending information electronically, especially sensitive project documents or payment information. If you believe your interaction with us is no longer secure or that information you provided has been compromised, please contact us promptly at estimates@summitlineexteriors.com.
11. Children, External Services, and Do Not Track
Our services are intended for homeowners, property owners, property managers, businesses, and adults seeking exterior improvement services. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us so we can take appropriate steps.
Our website may reference or interact with third-party services, such as mapping tools, review platforms, payment processors, social media platforms, advertising networks, or lead generation services. Those services are governed by their own privacy practices, and we are not responsible for their policies or practices. You should review the privacy notices of any third-party services you choose to use.
Some browsers transmit Do Not Track signals. Because there is not a uniform industry standard for responding to these signals, our website may not respond to all Do Not Track signals. Where applicable law requires recognition of certain opt-out preference signals, we will handle them as required.
12. Contact Us and Updates to This Policy
If you have questions about this Privacy Policy, our privacy practices, or your privacy choices, you may contact us at estimates@summitlineexteriors.com or by mail at 245 West 29th Street, Suite 804, New York, NY 10001, USA.
We may update this Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices. When we update the Policy, we will revise the effective date. If changes are material, we may provide additional notice as appropriate. Your continued use of our website or services after an updated Policy is posted means you acknowledge the updated Policy.
This Policy is intended to provide a clear explanation of our privacy practices for users in the United States. If a specific law gives you additional rights, we will honor those rights as required by that law.